Welcome to Charlotte Mecklenburg Library where it is our mission to improve lives and build a stronger community. Every day our staff warmly greets customers with a helpful spirit and a fountain of information. We strive to make certain the Library is a place where all feel welcome and supported to grow as individuals. Fiscal year 2024 was momentous for CML. We did so many things that met customer and community needs in order to build a stronger community. We are pleased to have it in our FY2024 Impact Report. In the following pages, you’ll read about the unique and robust programming we provide; the lasting partnerships we’ve created; and the physical growth we are experiencing in the form of new, modernized Library branches. We do all of this with the community in mind.
Top: Marcellus Turner, CEO Bottom: Charles Thomas, CML Board of Trustees Chair
Because of our work and commitment to the community, we’ve seen circulation grow. We continually update and increase our collection to meet the public’s needs and values. That led to a 36% increase in the number of items borrowed over FY2023. Our active Library cardholders grew more than 11% because Charlotte Mecklenburg Library provides collections and resources that open a world of knowledge and possibilities. And, we do it all while being fiscally responsible. The Library values learning, openness, respect, inclusion, and leadership. We envision ourselves as the essential connector of a thriving community of readers, leaders, and learners. We build strong community partnerships that help us invest in the community by addressing workforce development issues, building entrepreneurship skills, providing resources for lifelong learning, and assisting the unhoused population. We are excited about the work on our new Main Library. It will be a beacon in uptown Charlotte that is also an education center, major visitor destination, and a catalyst for the area’s resurgence after the pandemic. The Library will continue to have a profound impact on this region. At Charlotte Mecklenburg Library, every customer who walks through the doors of our 21 branches, climbs onto our mobile library, or finds us online allows us to see our vision more clearly. But most of all, they each put us one customer experience closer to achieving our mission.
Happy reading!
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