What Our Partners Tell Us Striving for Collaborative Excellence We know the best way to deliver sustainable high-quality outcomes for our residents is to work in collaborative partnerships. Each year we use our Partner Satisfaction Survey to check on their needs and our progress, to determine how well we performed against our peers and to inform our strategic planning. Knowing that our partners rate us so highly is a fantastic way to maintain and grow our collaborative partnerships across Australia. These are fundamental to delivering compassionate, professional tenancy management and housing solutions for vulnerable Australians, as well as building vibrant neighbourhoods to support them.
Housing Choices is a large, capable organisation that shares our values and is committed to developing
Feedback Summary Our partners and stakeholders view Housing Choices as professional and knowledgeable. The dedication, integrity and honesty of our staff is highly regarded and valued, as is our overall partnership approach. Our partners have high levels of confidence in our services. Particularly helpful is the feedback that allows a comparison with other housing providers, as well as the criteria that our partners consider when choosing to work with us.
positive relationships. Partnership Survey participant, 2017
The leadership shown by Housing Choices in the NDIS policy arena is highly regarded. Partnership Survey participant, 2017
The results we achieved were outstanding! 92% Partnership Satisfaction NET PROMOTER SCORE 50*
Tasmania
Victoria
Tenancy Management
93%
89%
We respect Housing Choices’ commercial capabilities in planning and developing housing, preparing bids and managing the business. We benefit from Housing Choices’ expertise. Partnership Survey participant, 2017
Communication with Residents
93%
80%
Maintenance Services
89%
75%
*NB: The Net Promoter Score (ranging from -100 to 100) measures the willingness of Housing Choices’ partners to recommend our services to others. It is used for gauging our customer’s overall satisfaction with Housing Choices’ - service o erings and is also related to our customer’s loyalty towards us. A score of 50 or over is considered excellent.
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