Job Description
Role Summary Campus Services (CS) employs over 1,000 staff with a turnover exceeding £65m in the last financial year. CS plays a key role in the quality of the student, staff and visitor experience, providing services across diverse areas such as the University’s sporting facilities, catering, cleaning, conferencing, hotel operations, day nurseries, portering, post, branded and own-brand retail outlets, visitor services and attractions (e.g. Winterbourne House & Garden), student housing, transport, waste disposal and recycling. CS is a highly commercial organisation operating within the University context and has an ambitious strategic agenda, in terms of growing our service profile across both our Birmingham and Dubai campuses This is a newly created client-facing leadership role heading the commercial in-house and branded food and beverage service, and a non-food retail portfolio for one of the largest hospitality organisations in the West Midlands. Reporting to the Director of Business and Operations (DoBOPS), you will have autonomy and freedom to act across the CS and provide advice that will significantly influence decisions relative to the area of impact. You will work collaboratively as a member of the Business and Operations (BOPS), Food and Beverage Team, and make a significant contribution to the development and delivery of the unit’s business plan and service vision. You will lead the effective management of the portfolio, implementing improvements, sharing best practice, and identifying and delivering business efficiencies. This is a broad leadership and management role which will include: • driving business growth and profitability on a £11.5m business portfolio • the management of commercial real estate in accordance with the Management Agreements • managing the transition of clients and properties in and out of the business • ensuring innovation and creativity is applied to production, delivery of the food, beverage, and retail services
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