• Working effectively in partnership with the Finance Business Partner on BOPS financial matters, including budgetary control and construction of budgets. • Provide leadership for business and resource planning, business continuity and business intelligence that underpin strategic and operational decision-making with a two-year planning horizon (e.g. responsible for developing service – specific metrics, risk management, service level standards and operational planning cycle). • Prepare present tenant analysis in regard to productivity, effective rent per square foot, and compatibility with university centre’s market position. • Retail Portfolio: • Undertaking regular reviews of the local market, and identifying any rental uplift and additional income opportunities • Ensure any rent arrears arising are promptly dealt with, in line with the arrear’s management • Procedure and manage void loss by maintaining a pipeline of potential new customers General Management • Highly effective leadership of a large team through intermediate managers, ensuring the composition of teams delivers the optimum technical/professional skills, and that effective line management ensures continuous development of staff. • Creating a function with flexibility and depth, developing a ‘pool’ of talent with cross-functional skills to ensure the delivery of excellence. • Guide, motivate, and coach direct reports, supporting them to develop and deliver services to quality standards and which are aligned with the University’s requirements. • In collaboration with the Learning and Organisational Development Manager (CS), champion and drive forward the BOPS ‘Red Carpet’ behaviours and values programme. • Develop and implement a culture that promotes equality and values diversity and inclusion. • Lead staff through periods of change, communicating a clear and positive vision and acting as a role model.
• Providing effective strategic leadership for enhancing the student, staff, or customer experience through promoting an inclusive environment for students, staff colleagues or customers. • Managing prospective customers, from sign up through to the execution of tenancy agreements. Support to the Director of Business and Operations • Deputising for the DoBOPS as required • Prepare board presentations, papers, and updates to inform on BOPS’s and Customer service progress where requested • Be a member on relevant committees/groups, presenting as required and influencing decision making on financial and commercial issues
• Lead projects as and where appropriate
• To undertake works activities across all UoB campuses as requested that are commensurate with the grade and role activities to support the Division and wider UoB activities Directorate and Operations Requirements • Contracts are task-based as such hours be will required to suit the needs of the business, which will include evenings and weekends, bank holidays and closed days, based on a notional 37.5 hour week (or pro rata). • BOPS is an all year round service, you will be required to participate in and manage the Duty Manager rota, providing management cover 7 days per week / 365 days of the year, and provide emergency response as necessary across all operations. • To undertake works activities across all UoB campuses as requested that are commensurate with the grade and role activities to support the Division and wider UoB activities.
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