Focus on Redmond - Winter 2017

Volume XXXI No. 4 Winter 2017


Businesses & Residents FindWays to Give Back


Community Members Share Innovative Response to Homelessness with the Mayor

Community Indicators


not being used and people who are without homes that are ready to take a step out of homelessness without a place to go. We don’t want to see the Eastside turn into Seattle. The things we are currently doing aren’t working and we need to try something different. One home in Redmond is not going to do it. We need to figure out how to make the program have legs and become sustainable. What were you experiencing prior to moving into this Redmond home? George: I lived in my car, was unable to find stable income. What has changed since you have been with the Smith family? George: I have a stable income, a savings, and stable employment. What things have you learned as part of your journey? George: To do better than before. I will not make the same mistakes I did in the past so I won’t end up in this situation again.

Homelessness is a challenge for the entire Puget Sound region and the Redmond community. As such, the City continues to seek innovative

Preparing for WinterWeather


Focusing on Our Customers


Mayor John Marchione

strategies that utilize resources available in our community. Recently, the Smith family* expressed an interest in offering space in their home to someone currently living without a home. They worked with Kent Hay, the City’s outreach specialist, to think through potential issues and concerns and then arranged to meet George.* The parties agreed to give it a go, and on September 1, 2017, George moved in. Continue reading to learn more about homesharing and their experience so far. What inspired you to open your home to a community member in need? Smith Family: We saw the need for it and had been part of conversations with the City regarding the need for more housing options. We know a lot of people in the community have homes with multiple rooms that are

What does the future hold? Smith Family: This worked for us, and we would definitely do it again. In the future, for ourselves and others that may be considering becoming a host home, we suggest collaborating with guests. Write a plan of action on how guests can be helped and clearly define barriers and how to break them down. Take time in between hosting new household members to reflect on how you can make the experience better. George: A bright future. A stable income, continued stable employment, and I want to own my own house.

For more information on home sharing, please contact Kent Hay at 425-556-2413 or

*Names have been changed to protect privacy.

Although community members are helping, human service providers are working hard, and the City continues to invest in solutions to improve homelessness, we still have needs in our community. H O M E L E S S N E S S By the Numbers

C O M M U N I T Y S P O T L I G H T Businesses & Residents Giving Back Wasted food is a growing problem in our community and still an untapped opportunity. While 25% of the food we buy typically never gets eaten, 1 in 5 Washingtonians relies on their local food bank. A localized solution to both of these regional and national issues is on display right here in Redmond. This community effort is a partnership between Hopelink’s Redmond food bank, local businesses and residents. Together, they are making sure that 540 Redmond families have enough to eat each month, while at the same time helping to manage the City’s excess food sustainably. Here’s how it works: each week, several local businesses participate in a program called “grocery rescue” – where excess food that normally is thrown out or composted is transported to where it’s most useful. Donated products include fresh, perishable items such as meat, dairy, produce and bakery goods that may be mildly damaged or close to the “sell-by” dates. The grocery rescue items are picked up at the donating businesses – often by volunteers – and checked for freshness, sorted and stocked on shelves by Hopelink volunteers. The food bank is set up in a grocery store model, allowing clients to shop for what they need most and know their families will eat.

Average # of homeless families at the New Bethlehem Family Shelter each night


Reported people in East King County without shelter (2017 Point-in- Time Count)

6,000 HRS


Homeless students in LWSD schools

Community volunteer hours at Sophia

Homeless individuals in Redmond engaged through the Homeless Outreach Program



Way, a local organization serving homeless women

Redmond and its Partners City of Redmond government has a role in addressing this challenging issue. The City strives for a balanced approach that emphasizes safety and compassion for all. We do this by investing in supportive programs, coordinating a Task Force, regional collaboration, promoting more affordable housing and employing a Homeless Outreach Coordinator. Community Partners provide a range of services to individuals experiencing homelessness here on the Eastside. Agenices include: Catholic Community Services, Congregations for the Homeless, Friends of Youth, Hopelink, LifeWire, The Sophia Way and YWCA. Faith Communities are actively involved in providing services as well: • Redmond United Methodist Church, along with Catholic Community Services, currently host the Eastside emergency winter shelter. • Open Kitchen is a community meal program also hosted by Redmond United Methodist every Wednesday evening. • Overlake Christian Church currently operates safe parking for individuals living in their car or RV. • The Muslim Community Resource Center provides care for people struggling to find a place to live or food to eat. Redmond Library hosts Redmond’s Homeless Outreach Specialist every Monday and Tuesday from 10 a.m. to noon as well as the Next Steps Resource Center Mondays and Tuesdays from 1 to 3 p.m.

Learn more at


Volunteers Sumi Sugimoto, and Darlene and Gary Cleveland receive food at Redmond’s Hopelink headquarters.

Retired physicians Carl and Jeanette Pergam volunteer Monday through Thursday each week to pick-up daily donations from Trader Joe’s that are the equivalent to $1,500 - $2,000 worth of food that would otherwise go to waste.

Sell-by, best-by, use-by: What do food labels really mean? F O O D S A F E T Y

This effort is a local example of a larger movement to help end hunger while also keeping food from going to waste. Some of the Redmond businesses that participate in “grocery rescue” are:

Food product dating demystified:

Date labels are confusing and can lead to needlessly disposing of good food. With the exception of infant formula, product dating is set by manufacturers to indicate the latest date for peak quality, not safety. Even if the date expires, a product should be safe, wholesome and of good quality if stored and handled properly. See the USDA’s Food Product Dating fact sheet at for more information.

Trader Joe’s Fred Meyer Safeway Bella Bottega

Target Hancock’s Bakery The French Bakery Midori Bakery Island Time Eatery

Best before/best by: Manufacturer’s recommended date for optimal flavor/ quality.

QFC PCC Costco

Use by: Last date recommended by manufacturer for peak quality.

Other contributers include local farms and community and resident gardens. Learn more about Hopelink’s Food Assistance program at: Learn how to prevent food waste at:

Sell by: Manufacturer’s date to tell stores how long to display item for sale.

Use your senses! Food that has gone bad often develops an off odor, flavor or texture and should not be eaten.


Community Indicators A N N U A L

H o u s i n g

Number of new permanently affordable homes


New residential units available at or below 80% area median income (AMI), for a total of 465 units citywide in 2016. Percentage of severely cost-burdened households* dropped from 13% in 2015 to 11% in 2016.

*Paying 50% or more of income for housing

T r a n s p o r t a t i o n

Transit ridership continued to rise – there were an additional 700 riders per day in 2016, a 6.6% increase over 2015.

Pedestrian network completion in the City’s pedestrian priority zones (Downtown, Overlake Village, and Marymoor Village) increased 2% in 2016.

2016 saw a decline in per capita traffic-related injuries to 2.1 injuries per 100,000 daytime population – a 12.5% change from 2015.


S a f e t y

Crime Rate per 1,000 population dropped from 56.7 (2015) to 50 (2016) while the State of Washington rose from 65 to 67.5.

Fraud Crimes (including identity theft) dropped more than 27%, with 101 fewer crimes in this category in 2016 compared to 2015.

C o n s e r v a t i o n

Water consumption (measured in millions of cubic feet per year) decreased from 327 in 2015 to 303 in 2016. Lower Water Consumption

The recycling rate increased to 67% in 2016, continuing to exceed the City’s 2030 objective of 63%. 67 % INCREASED TO

E c o n o m y

Decrease in child poverty rates in the Lake Washington School District* 4.3 % Child Poverty 5.1 % DOWN TO

Population Grew 5 % Jobs Grew 3.2 %

Population and employment growth for the year. By comparison, the planned amount of growth is 5% per year.


*Estimated by the US Census Bureau. 2015 is the latest year of data available.

Winter Weather in Redmond We are committed to keeping roadways safe and passable, no matter what winter has in store for us! Whether it’s plowing snow, pre-treating roads before an overnight frost, or clearing trees and limbs that fall in a windstorm, our crews are ready to respond around the clock.

Wind Events Our staff arborists work year-round to identify and remove trees that pose a risk of falling in the road or on sidewalks. However, as last winter proved, even healthy trees can fall or drop limbs when faced with strong winds. When this happens, our crews will respond immediately to secure the area and clear the debris from the roads and sidewalks. How you can help Trees and limbs that fall on overhead utility lines can only be removed by

licensed contractors. This ensures the safety of the public and our workers. Never approach or touch a downed wire! When a private tree falls, our crews will remove it from the right of way to keep roads and sidewalks safe and useable. However, property owners are responsible for removing the debris from their trees. Please avoid placing debris in the roadway, as this can cause street flooding and slows the progress of our street sweepers.

Follow @CityofRedmond for up-to-the-minute information on road closures and winter weather response. View Redmond’s priority plow route map at:


How you can help • Avoid driving or plan ahead • Allow extra time • Bring warm clothes and emergency supplies • Familiarize yourself with our priority plow route map so you know the best way to get where you need to go Leave plenty of room for our trucks to operate. Material spreaders can distribute sand and de-icers across three lanes at once, so avoid passing or following closer than 50 feet. While plowing from left to right is the most efficient way to clear roads, it can result in piles of snow along the edges of roadways. We ask homeowners to clear these piles from their driveways and private roads so our plows can continue to work efficiently.

Snow and Ice We use a proactive approach whenever possible. When an overnight freeze is forecast that could result in slippery roads for the morning commute, we apply liquid calcium de-icer to prevent frost from adhering to the road surface. If the snow starts falling, our four large snow plows clear arterial roadways while applying mixtures of calcium chloride, road salt and sand, depending on surface conditions. To avoid road closures, we clear one lane in each direction of all priority plow routes before coming back and clearing the rest of the road. We always plow snow from left to right to avoid creating large piles in the center of roads. Please be aware that we only plow neighborhood streets after all priority plow routes are completely cleared. These routes prioritize access to emergency facilities, schools, and routes in and out of town. They can be viewed at . Meet Ted Colden Ted has worked for the City of Redmond for the past 10 years. He has been through many Redmond winters and is one of our most reliable drivers. If the weather dips below freezing overnight, Ted is up and out de-icing the roads by 3 a.m. Along

with the rest of our Public Works Street team, Ted is out early to prevent hazardous conditions to decrease winter-related accidents and to ensure our roads are safe for travelers.


Focusing On Our Customers The arrival of the new year heralds a new and improved approach to customer service at the City of Redmond.

Customer Service Desk & Conference Center

When entering City Hall, the staff at the newly built Customer Service Desk will greet customers, provide information and offer a wide array of city services with one-stop convenience. Services will range from business licensing, cashiering and notary services to selling King County pet licenses, receiving Public Records requests and being the go-to place for all things lost and found. A new video display wall in the entry area will provide meeting room information, notices of upcoming events and opportunities to display digital art. In addition, seven new conference rooms are being constructed on the

first floor of City Hall, increasing the amount of meeting room space that is more readily accessible by the public. When completed in spring 2018, these new conference rooms will accommodate a wider range of meeting sizes, events and trainings as well as reduce the need for staff to escort visitors to meetings in secure areas on the upper floors.

City of RedmondWebsite

We are in the process of rebuilding the City’s website to be more customer and user-friendly. With the help of a consultant specializing in website design, we reached out to residents, Redmond business owners and other stakeholders to receive input to help ensure that the new website better

meets your needs. The feedback we received from focus groups and others has been invaluable in helping us better understand how you, our customers, want to use the City website to find information, request services, and connect as a community. The website rebuild is still a work in progress. Stay tuned!


Making Innovative Ideas Happen Every two years, City of Redmond staff propose projects for innovation. Even a small investment can jump-start an innovation that returns ongoing savings or generate additional revenue. Check out our innovation projects for 2017-18!

Online Service Requests Pothole needing to be filled? Street light not working? Graffiti appeared overnight? Reporting issues like these and similar service requests is

about to get much easier. By early 2018, a new web- based system will be in place that will enable you to report issues or make requests online. You will receive automatic updates to track the progress in addressing and resolving your concern.

Business Process Modeling: Implement software to document process improvement efforts. Food Trucks in Parks: Create spaces for food trucks in parks and automate registration and management through Active Net software. Eco-Friendly Pressure Washer: Purchase trailer mounted pressure washer system that includes water reclamation. Eliminates the need for contracted services and complies with new standards. Senior Center Outdoor Senior Center. An annual savings of over $3,500 from not having to rent a stage. Police Smartphone Charging: Universal cases installed for docking to enable different models of cell phones to be charged. Stage: Construct an outdoor stage at the

Events and Marketing Efficiencies: 5 tablets for surveys, 20 reusable sign holders and 40 reusable all weather signs. A five- year return on investment will be greater than $19,000. Cellular Irrigation Conversion: Convert irrigation control phone landlines to cellular service. A cost savings of $16,632 per year. Tailgate Spreader to De-Ice City Facilities: Add a second de-ice spreader to increase pedestrian safety and improve operational efficiency. Water for All: Replace old water fountain at the teen center with water dispenser. Decreases individual water bottle use. Farrel McWhirter Automatic Gate: Install an automatic gate, replacing lock and chain. Saves 60 minutes a day in staff time and makes the entrance ADA accessible.

Don’t Drip & Drive Fix that leak!

Did you know leaked vehicle fluids can wash from pavement into nearby streams, impacting salmon and people? As part of the Don’t Drip & Drive campaign, auto shops in Redmond are now offering free leak inspections! Visit any participating repair shop and get a free visual leak check and 10% off of any needed leak repairs (up to $50). Redmond is working with more than 80 local jurisdictions, non-profits and businesses to support the Don’t Drip & Drive campaign.

Participating shops include: Luke’s Redmond Automotive 15145 NE 90th St. (425) 885-4333 Redmond Transmission and Auto Repair 8537 152nd Ave. NE (425) 883-3131 ZahnTech Import Automotive 15215 NE 90th St. (425) 861-8060

Visit for more information and participating shops.

Council Notes

Winter is a wonderful time to take a few moments to embrace and reflect on the bounty of our community. It was just nine years ago that our city, region and country were in the midst of a great recession. Many people were struggling with limited job prospects, underwater mortgages and other challenges from a stalled economy. experiencing extensive job growth and have a robust housing market that now creates the challenge of affordability. The vibrant economy has allowed the City to invest in our infrastructure such as the new Downtown Park (opening summer 2018!) and extending the Redmond Central Connector Phase II to the DigiPen campus. The health of the region is also benefiting Redmond’s future with the construction of Sound Transit’s light rail extension to the Overlake Village Station and the Redmond Technology Station at Microsoft. As 2018 nears, our economy is stronger than ever. We are

In October, the Council held its last Neighborhood Conversation of 2017 at Ben Rush Elementary. We were joined by many members of our community including newcomers who had just moved here as well as residents who have lived here for decades. We were asked a wide range of questions and greatly enjoyed the diversity of the conversation. The Council would like to thank everyone in the community who took the time to join us at this year’s series of community conversations to ask us such thoughtful questions and share concerns. This time of year, our community members take time to celebrate in many different ways. One way we can all celebrate together is at Redmond Lights. It is an opportunity to share in the diversity of our cultures and faiths by enjoying the lights, art and music

all while walking from City Hall to Redmond Town Center. This popular event encourages residents to bundle up, bring family and friends, and spend an evening outside enjoying the beauty and community of Redmond. We look forward to serving you into the future and wish you and your family a happy and bountiful 2018. As always if you have questions of the council, please contact us.

Council email:

Council website:

Mayor and Council email:

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Learn and Laugh with Improv Classes Unexpected Productions (UP) has been a leader in the Northwest improv community for over three decades. It began with a competition improv show called Theatresports™ that is still going strong today at the Market Theater, along with eight other shows per week. Shows range from fast and funny to full-length improvised plays. UP also teaches improv classes at Redmond's Community Centers.

“The Old Redmond Schoolhouse has been a wonderful place to run our classes. In 2018, we will be renting spaces from the

Redmond Senior Center (RSC) and the new community center location. For performances we hope to use the Fred W Meitzer Stage at RSC,” stated Jay Hitt from Unexpected Productions. “Every student gets something different from the classes. Some do it to build confidence and overcome shyness. Others who may be in leadership roles use improv to help them overcome control issues. I’ve even heard a business owner say improv classes helped her work better with her business partner and her company is thriving because of it,” added Jay. “We hope to bring more of our professional improv shows to Redmond. Join us for a performance on January 26, and a student showcase on March 9, at the Redmond Senior Center.”

UP currently offers 5 improv class levels (soon 6) for ages 17 and up. To register, visit . Improv 100: Basic concepts focusing on collaboration with others through scene work and exercises, letting go of control, conquering fear, and of course, lots of laughter. Improv 200, 300, 400, and 500: Create scenes and improvise situations with more complexity, from silly improv games and character creations, to advanced role playing and narrative exploration. Improv 600: A performance class offered in only Seattle right now, but we are trying to add this class for Redmond in 2018.


We Are Moving In January, classes and activities at the Old Redmond Schoolhouse Community Center will begin to relocate. Spaces at other centers have been maximized to accommodate activities and classes, and a new community center location will open in early 2018. Learn more at .

Teens Explore, Create and Lead withYouth Advisory Board and Advocacy When the Old Fire House Teen Center (OFH) celebrated 25 years in September, a group of dedicated teens worked tirelessly behind the scenes to make sure everything went off without a hitch. The OFH's Youth Advisory Board & Advocacy (YABA) team had a hand in every part of this successful event including setting up chairs and presenting to Redmond’s City Council.

Since 2008, YABA members have worked as OFH diplomats to the greater teen community and have grown over time from 8 to approximately 24 high school students. The group creates events focused on drawing more teens to the OFH programs. They have organized many events including Noodles & Doodles , where teens enjoy pasta while creating art, and the annual Snow Ball holiday toy drive concert. YABA keeps OFH relevant and allows teens to try something new, lead an effort, create and implement an idea and socialize with their peer groups. Teens do not need to belong to YABA in order to create and attend programs at the OFH. YABA simply works to maintain the friendly and teen-focused environment. If you would like to get involved with youth leadership boards or classes, please contact Rana Becker, teen coordinator, at

Move, Sweat and Connect at Redmond Senior Center and the New Community Center Location Participants are more than just a group of people who like to stay fit; they are a community, a family and a support system with incredible instructors who motivate, encourage and support. As fitness classes move to the new community center location this winter and expand to evenings and weekends at the RSC, we invite you to try a free class! Visit

Register for programs at


Redmond Lights Celebrates WINTER TRADITIONS From Around the World

When daytime hours wane during the winter months, cultures from around the globe celebrate light to lift spirits. In Redmond, we pay tribute to our community's diverse seasonal traditions at Redmond Lights on December 2. Celebrate with us! Learn more at



Hear From Us Sign up for our Parks and Recreation

Find Us

16600 NE 80th Street Redmond, WA 98052 Phone: 425-556-2300 Fax: 425-556-2303 *Closing to Parks and Recreation activities in March 2018

Old Redmond Schoolhouse Community Center

newsletter! We’ll keep you informed twice a month about events, programs and classes. Sign up at enews

6505 176th Avenue NE Redmond, WA 98052 Phone: 425-556-2300 Fax: 425-556-2303 *Opening January 3, 2018

New Community Center Location

Join Us Volunteer Opportunities For upcoming volunteer opportunities, email Maggie Roe at Now Hiring Apply at , or call our job hotline at 425-556-2121 Register for Classes and Activities Browse and register by visiting Rent from Us! Rent out meeting rooms, cabins, park shelters and more by visiting Everyone Is Welcome Adaptive Recreation We encourage and support the participation of individuals with disabilities in classes and activities. For more information about inclusive and adaptive programs, contact Barbe Eggerud at 425-556-2330 or Scholarship We do not want financial hardship to stop you from participating in activities and classes. If you're interested in learning more, please call 425-556-2300

16510 NE 79th Street Redmond, WA 98052 Phone: 425-556-2370 Email:

Old Fire House Teen Center

8703 160th Avenue NE Redmond, WA 98052 Phone: 425-556-2314 Email:

Redmond Senior Center (RSC)

19545 NE Redmond Road Redmond, WA 98053 Phone: 425-556-2309 Park Hours: 7 a.m.–Dusk Barnyard Hours: 9 a.m.-4 p.m.

Farrel-McWhirter Farm Park

17535 NE 104 Street Redmond, WA 98052 Phone: 425-883-4422

Redmond Pool

For more information about Redmond Parks and Recreation and hours of operation, visit 15

Register for programs at

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The City of Redmond Office of the Mayor - Communications 15670 NE 85th Street PO Box 97010 Redmond WA 98073-9710

E C R W S S Postal Customer

Redmond Lights Saturday, December 2




Presented by the City of Redmond and Redmond Town Center

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