When we asked Murphy why a customer should choose Halifax Heat Pumps & Elec- trical, his answer was direct and simple, “The customer experience and superior products.” At HHP they do not just show up to do the installation and leave. When they are contacted by the client, they take the time to understand their needs now and possible needs for the future. They take the time to put together a solution for the customer and explain what is going to happen and set the expectations for when the job is completed. Halifax Heat Pumps & Electrical makes sure they communicate with the client every step of the way and make sure the client is comfortable with how the system works. They explain the mainte- nance package and make sure the customer has all the information they need and have answered any questions. But do not worry, if you have any questions after the techni- cian leaves you can reach one of their expe- rienced and knowledgeable local staff, who will be more than happy to help you out. Murphy and Halifax Heat Pumps & Electri- cal have some of the same challenges today as everybody else in the industry. Limited product supply issues and pricing increases caused by demand for products. Then with growth comes the need for additional tech- nical staff. “We are lucky that we’ve built a really good team. And we’ve built a good client database,” said Murphy. Halifax Heat Pumps & Electrical is a fami- ly-owned and operated company that strives to keep things simple for all of its customers by providing turn-key solutions from start to finish. Working with Halifax Heat Pumps & Electri- cal means you can be certain you’ve hired a team of professionals who have a reputation for providing solutions that fit their needs, using the highest quality, warranty-backed products, installed by certified technicians with excellent workmanship.
play at HHP. “We’re at work more than we are at home, so my goal was to create a work envi- ronment that is fun and where you enjoy your job, plus be rewarding at the same time,” said Murphy. As they say, ‘If you take care of your employees, they will take care of the customers.’ Murphy con- tinues, “We work hard together, but we also play together. We have Christmas parties, BBQ’s and games nights, as we continue to grow these become at little harder to organize but that is a small price to pay to keep your work family happy.”
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FALL/WINTER 2022 • SPOTLIGHT ON BUSINESS MAGAZINE
SPOTLIGHT ON BUSINESS MAGAZINE • FALL/WINTER 2022
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