Messaging results speak for themselves
more intents resolved per labour unit hour than voice 3.5x
to-serve 13%
reduction in overall cost-
cost-per- contact, down from $10.25 $3.97
concurrent messages, up from 3 chats 10
increase in NPS (from 43% to 67%) 15%
improvement in CSAT, compared to chat, peaking at 93% 8%
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