EXECUTIVE SUMMARY
The Children’s Trust is seeking to appoint an Estates Customer Services Manager to lead all aspects of estates and facilities management and health and safety across its diverse campus estate portfolio. The Children’s Trust is the UK’s leading charity for chil- dren with acquired brain injury, providing expert rehabili- tation, education, therapy and care through our national specialist centre at our beautiful 24-acre site in Tadworth, Surrey, and to children and their families across the UK, via our Brain Injury Community Service. Reporting to the Senior Estates Manager, the Estates Customer Services Manager will lead and develop a new service of a consolidated Customer Services Team, which will deliver a consistent and high standard of service and customer experience in relation to estates and facilities provision. It will focus on raising and maintaining stand- ards across the operational estate, establishing SLAs, KPIs, Policies and SOPs for key services including but not limited to front of house, accommodation, transport, systems management, helpdesk, parking and department purchasing. The Estates Customer Service Manager will be a member of the Estates management team and will contribute to the broader development and performance of the department.
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EXECUTIVE SUMMARY THE CHARITY JOB DESCRIPTION PERSON SPECIFICATION FURTHER INFORMATION APPLICATION PROCESS
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