Guest Centricity

Key Drivers Performance

EUNA FY2018

EUNA FY2019

Variance MEIIO FY 2018

MEIIO FY 2019

Variance

-0.1

0.6

People

95.50

95.40

92.6

93.2

0.6

1

Arrival

93.00

93.60

89.7

90.7

MEIA key driver performance is above global average with exception of departure (3.5%) below.

0.5

0.8

Departure

94.00

94.50

90.8

91.6

-0.3

0.9

Breakfast

88.40

88.10

88.3

89.2

0.2

0.5

Guestroom

93.80

94.00

90

90.5

80 82 84 86 88 90 92 94 96 98

EA ME Global

People

Arrival

Departure

WAGS

Breakfast

17

Made with FlippingBook Proposal Creator