What do we know- Overall Stay Experience
Do you experience a problem?
How was it handled?
Overall Experience
Would you recommend us?
EUNA
MEIIO
For all guests who rated OSE between 20-60, 70% of them also said they experienced a problem during their stay of those, 87% rated problem handling satisfaction 20-60%. 86% of those guests were detractors with an NPS score of 6 or lower.
For all guests who rated OSE between 20-60 , 67% were GC members and of those, 70% wrote a comment about their experience.
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