Problem Handling
I am aware of the resources available to delight guests during recovery
I am confident that my concern will be addressed
I have the skills and capabilities to confidently handle guests' priorities (complaints)
I feel genuinely cared for and delighted on how my priority was resolved
I am empowered to make decisions at the guest contact point
My expressed dissatisfaction is valued
Problem Handling
OUR COLLEAGUES
OUR GUESTS
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