LQA Brand Compliance
Guest Feedback TrustYou
2020 BSC METRICS
2020 BSC METRICS
How is your online performance compared to your compset?
Are the products and services inline with Shangri-La’s luxury brand standards?
What % of hotel guests rate their overall stay experience ‘excellent’? Are guests satisfied with how their problems are handled at the hotel?
Is your performance improving?
Are you actively conducting internal service audits to measure consistency in operations?
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