Guest Centricity

MEIA Performance Score

FY 2019

FY 2018 vs FY 2019

Top 3

Most improved

Shangri-La Hotel, Toronto Shangri-La Hotel, Dubai Shangri-La Hotel, Paris

+2.25

1 2 3

1 Shangri-La, Vancouver 2 Shangri-La Hotel, Paris

95 95 94

+1.9 +1.8

3 Shangri-La Bosphorus, Istanbul

4 Shangri-La Hotel Al Husn Resort & Spa

+1.39 +1.34

Shangri-La Hotel, Vancouver

5

Bottom 3

Most declined

1 Hotel Jen Malé, Maldives

82 88 88

Shangri-La Hotel, At The Shard, London

-2.19 -1.17

1 2

2 Shangri-La Barr Al Jissah Resort and Spa 3 Traders Hotel, Qaryat Al Beri, Abu Dhabi

Hotel Jen Malé, Maldives

Source: TrustYou Performance scores based on “Overall Experience” question from online reviews, post-stay and post-event surveys.

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