Mid Atlantic Real Estate Journal — Pennsylvania — August 16 - 29, 2013 — C
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ollaboration has be- come accepted as an essential for project C By Shannon Kaplan, In Posse / A subsidiary of AKF Five key skills for successful collaboration: A team effort
seems obvious: do good work; complete the project; make the client happy; succeed financially. The question is what do these mean to each teammember?And what must each participant contribute to that everyone wins? The answer is to take the time at the beginning to review the project overall, identify each team member’s contribution, and reach a full understand- ing of and consensus about the goal toward which they are working. Conflict Resolution At some point in every proj-
ect, a conflict will inevitably arise. Some can be avoided— that’s where trust, communi- cation, and clear goals come in. Others must be resolved in such a way that there are no winners and losers, and compromise is acceptable and mutual. Above all, it is vital to avoid the personal; a conflict can only be truly resolved when the real issue is identi- fied and addressed. Power Balancing Just because someone has to lead does not mean that oth- ers should be made to feel less continued on page 4C
success. Vir- tually every consu l tant makes ref- erence to a “co l labora- tive working relationship” in their mar- keting mate-
First Logistics Center @ I-83 is a state-of-the-art distribution center in York, PA with direct highway access and good visability to I-83. 10-year real estate tax abatement. Ceiling: 32’ clear Docks : 127 dock doors Parking: 233 autos Parking: 232 trailers Lighting: T5 with sensors Sprinkler: ESFR, K-25
Shannon Kaplan
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rials and client presentations; requests-for-proposal routine- ly emphasize the importance of collaboration among the members of the project team. We all understand that poor collaboration puts project success in jeopardy; full and effective collaboration benefits everyone. But collaboration is much easier to claim than to achieve. What are its components? How do team members get from stranger to co-worker? It is not rocket science, but there are five fundamental skills that underly collabora- tive success: trust, open com- munication, clear purpose and goals, conflict resolution, and power balancing. Trust Trust is built over time—a luxury few projects can afford. For a team with no history of collaboration, trust begins with taking small risks, mak- ing minor commitments, and assuming relatively simple tasks. Each step is, in effect, a test of trustworthiness and, with success, creates a sup- portive and collegial working relationship. If the project team includes an experienced facilitator, the process is more likely to move quickly and productively. Open Communication Sharing information and ideas sounds simple, but it involves a complex set of interactions: speaking and listening; questioning without challenging and answering without condescension; using clear, jargon-free language. It is vital to keep in mind that everyone on the team is there because of his or her experience and expertise, and anyone can make a valuable contribution. At the same time, we each have our own vocabulary and style; we have to be willing to build and adapt to a common ground. Clear Purpose and Goals Like communicating, es- tablishing purpose and goals
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