Fruit Cut
Scenario:
Minato works for the Culinary department of Shangri-La Tokyo. He prepares the “mis en place” for the morning up to lunch needs of each F&B outlet daily. Minato has been doing these tasks for a year now but one day he got a feedback that his fruit cuts are uneven. If you are Minato, what will you do?
Action:
Minato spoke to the colleague who gave the feedback that the fruits he cut were uneven. Minato listened well and heard the suggestion of his colleague. He thanked and appreciated him for commenting on his work for improvement. From then on, Minato started to practice more and developed his knife skills.
Key Learning:
• Setting high standards for self and team shows how we own our success. • We listen with open ears to each of our team or guests’ feedback for us to grow and learn more. • Minato’s behavior of listening attentively to his colleague shows that he is a team player and is willing to progress.
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