Living the Shangri-La Culture

Own our Success

QR Code

Scenario:

While checking the internet connection in the Regional office, Ben (an IT officer), bumped into Shane (an HR officer) and commented on the paper for feedback forms. He noticed that the forms were still being printed for colleagues to use if they are delighted with the food. If you are Ben, how will you continue the conversation?

Action:

Ben suggested for Shane to use our available digital internal resources like laptops or QR codes using the generic corporate email of the HR team. Shane was pleased with Ben’s idea and said that she will tell the HR team about it. Ben offered his help should Shane need any assistance when it comes to the QR code making.

Key Learning:

• We always think of simplifying things to create better processes and to support the business. • Ben’s action of suggesting an idea to Shane shows how we value efficient service to our colleagues through QR codes and at the same time saving ink that will lessen monthly expenses. • Add to that, the suggestion of using QR code also saves time and effort by improving through innovative simple ideas that will help the operations and thehotel.

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