Own our Success
Cross Learning
F&B Service’s focus is to increase daily revenue and guest satisfaction for all restaurants. Adi, an F&B colleague, was assigned at the Lobby Lounge bar and heard that her colleague at the all-day dining is sick and was not able to report to work for 3 days. If you are Adi, what will you do? Scenario:
Action: Adi extended her helping hand and volunteered to be in the all-day dining team. The F&B manager accepted Adi’s help and said thanks for supporting the operations. Adi said that she also wants to learn the all-day dining operations so she can be more exposed with different cuisines and offerings that are not available in Lobby Lounge. The manager said that he will plan a cross learning for Adi and recommended more Shangri-La Academy courses for her willingness to grow on different outlets of the hotel. • We act as a team and not as a lone individual. Adi’s action shows how is she willing to support other colleagues despite the challenge of facing full reservations. • In Adi’s mind, it’s also an opportunity for her to learn and develop her knowledge in service and food offerings. • To achieve success, we must always lead our own self to contribute results collectively. Key Learning:
Made with FlippingBook interactive PDF creator