Pioneering New Horizons
The Shangri-La Group's commitment in providing the best customer experience has cemented our position as pioneers of Asian hospitality . In 2021, our Group celebrates 50 years and the milestones we have achieved together are testimony of the hard work and contributions from everyone. As we look forward to the coming years, our Shared Values are a critical part of building our future success. Inspired in our nature and guided by our beliefs, we will be able to collaborate as one, show courage to change and recognise and celebrate success The purpose of this Living the Shangri-La Shared Values Book is to provide examples of situational, day to day opportunities where our colleagues demonstrate the Shangri-La beliefs to Do Good, Obsess over Customer Experience, Own our Success, Compete to Win and Never Give Up . You will see that many of these examples are things that our colleagues are already doing even before launching our refreshed Shangri-La Culture. We hope sharing these, serve as inspiration to galvanise our colleagues into living the Shangri-La Culture.
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