Monthly Target
Scenario:
Jia Li, a newbie in the Front Office team of Shangri-La Tianjin, has a target to enroll new Loyalty programme members. Her manager mentioned in the meeting that they need to meet the target by the end of this month. However, Jia Li is still far behind. In this situation, what should Jia Li do?
Action:
Jia Li approached her colleagues and her manager and asked for tips to engage more with guests and have them sign up for the Shangri-La Loyalty programme. Jia Li memorised the programme benefits and clearly articulated these to the guests who she came across with. At the end of the month, Jia Li became one of the top 3 who got the most enrolled new members.
Key Learning:
• We constantly look for ways to enhance our efficiency and effectiveness to achieve our targets. • Jia Li's way of improving herself involves asking colleagues to share with her some tips in getting the guests to sign up for the membership programme. Learning is not just inside the classroom or through online courses but how we learn both from formal and informal setups. • Jia Li showed that having the willingness to learn will drive good performance and will make her attain the goal.
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