Living the Shangri-La Culture

Compete to Win

Safety Labels

Scenario:

The food safety audit has been the priority for food handlers at the hotel, be it from internal or external auditors. During one shift, Laura, a kitchen colleague, spotted the Horizon Lounge kitchen's stock without a proper label. In this situation, how will you respond if you are Laura?

Action:

Laura immediately placed proper labels on stocks in their area. She then asked her team members if someone forgot it and reiterated that food safety should not be neglected at all times. Laura influences the team during briefings to adhere to food safety protocols that are not negotiable.

Key Learning:

• We are accountable in driving responsibilities in our own areas and taking ownership in following safety guidelines. • In Laura's case, she made sure to check the small details like putting proper labels to the food stock. Laura displayed that even when no one is looking, we should be at our best selves – always following policies with or without an auditor. • Laura also encouraged and influenced her colleagues to be on the same page in upholding food safety.

Made with FlippingBook interactive PDF creator