Compete to Win
From Challenge to an Idea
Wang Fang, a Housekeeping colleague, handles the top guest floor of one of our hotels in China. During her 1-on-1 with her manager, Wang Fang shared that there seems to be a delay in cleaning the other floors due to the busy time waiting for the colleagues’ lift. Wang Fang’s manager listened carefully and asked her what can be done to limit this challenge. Scenario:
Action:
Wang Fang explained to her Manager that only one colleagues’ lift is working as the other one is still under preventive maintenance. Wang Fang thought of either having a small pantry on the top floor since it's hard to go down, or other free colleagues can assist the room attendants. Her Manager was very thankful and said that he will follow up with the Engineering department on the lift and that he will also look into the possibility of adding a small pantry on the top floor.
Key Learning:
• We value communication with our superiors for our work to be smooth and worry free. • Wang Fang' action of sharing her thoughts to her Manager shows how she cares for the business, the process, and everyone’s time. • Wang Fang’ mindset of coming up with an idea to limit the use of the lift by setting up a small pantry and working as a team to assist one another displays how she takes pride in her work and strives to win as one.
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