Never Give Up
New System
We strive to do the right thing from the heart with honesty, integrity, care and sustainability.
Scenario:
Technological innovation is being introduced to the market rapidly, affecting our business. Mei, a Front Office colleague, was asked to join a learning session that involves a new system to be used by the team. During the class, Mei finds the topic complicated. How should Mei react on any new technology introduction?
Action:
Mei reflected that her small way of learning the new system can help the business grow further. She listened attentively to the facilitator and welcomed the new change for the Front Office. It was hard at first, but through continuous practice, determination, and trusting the journey, Mei finally mastered the new system in place and became a trainer for new colleagues in her department.
Key Learning:
• We are flexible; we adapt and change as per the demands of the market or the situation. • Mei openly accepted the innovation that will help her work and improve customer experience. • The new system may be challenging to learn a new skill, but it is worth it once we familiarise and immerse ourselves to any new product or service that we will offer and shows our contribution to the growth of Shangri-La.
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