Never Give Up
Wine Bottle
Scenario:
Ali, an F&B colleague, was assigned to setup the bar with the new procured wines and bottled drinks. While arranging the wine, Ali accidentally lost her grip of one of the bottles. It fell to the ground and was shattered into pieces. If you were Ali, how will you handle the situation?
Action:
Ali thoroughly cleaned the broken wine bottle for safety. She then called her manager and told him that she accidentally broke one of the new promotional wine. Ali, who was feeling down, said her apologies. The manager said that accidents happen, but we should always be careful to prevent that scenario from happening again. Ali was very appreciative of the manager’s advice and from then on, she became more careful in performing her tasks.
Key Learning:
• We tell the truth, and we have a positive mindset to develop. Ali made a mistake by breaking one of the new promotional wine bottles, however she showed her sincerest regrets. • Ali’s manager reassured her by uplifting her morale and by not blaming her fully. She acted in a logical way reflecting effective leadership. • Being flexible to a situation is a skill that needs to be mastered and should be promoted in the workplace.
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