Never Give Up
Miscalculated
Scenario:
Anika was hired as a Credit officer at Shangri-La, supporting the Finance shared services team. One day, Anika was called by her supervisor who said that there’s a discrepancy in the calculation of the month end report. In this situation, how will Anika respond to her supervisor?
Action:
Anika re-checked the report and saw that she made an error due to the formula used. Anika approached her supervisor and said her apologies for the wrong information in the report. She already rectified it and sent another email with the appropriate adjustments. Anika’s manager acknowledged her sincere apologies and asked her to be more detailed and careful next time.
Key Learning:
• We take accountability for our own actions and work. • Anika showed that even if she failed and made a mistake in the report, she corrected it right away. • The act of being welcoming to others’ feedback and being able to correct oneself shows how we value self-development.
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