Never Give Up
Heavy Snow
Shangri-La Paris experienced heavy snow during winter resulting in fewer guests and damages to the property. Alexandre, the bellman, overheard a conversation of his colleagues saying negative words towards the hotel about how the situation happened. In this situation, how will Alexandre respond? Scenario:
Action:
Alexandre overheard an unpleasant conversation among his colleagues regarding hotel damages due to winter. Alexandre spoke to his colleagues politely and said that it’s not fair to talk bad words towards the hotel since no one wants a heavy snow The two colleagues said that they were sorry and were enlightened with Alexandre’s words and encouragement.
• Showcasing resilience and staying positive during times of crisis should be always on top of our mind. • Alexandre’s action to talk to his colleagues and correct them show how we “never give up” even calamity is present. • Uplifting one another just like Alexandre did, demonstrates that we care and act as one Shangri-La family. Key Learning:
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