Do good
Contract Mistake
Scenario:
Alvin recently joined Shangri-La as an Events Coordinator. One of his tasks is doing follow-up calls for clients. On one of his calls, he noticed that there was a mistake in the printed contract provided to the guest. If you're in Alvin's shoes, what will you say to the guest?
Action:
Alvin immediately informed his manager about the printed contract error on the date provided. He volunteered to call the guest again to own the responsibility and be honest. Alvin called the guest and explained that there's a mistake in the printed contract but assured the guest that there was nothing to worry about as the booking is still reflected in the system. The guest was very thankful, admitting that he also missed to see the error.
Key Learning:
• We take ownership of our assets and our responsibilities. Alvin spotted his mistake and promptly informed his superior and updated the client. • In this situation, Alvin showed humility by accepting his fault. He also showed courtesy by updating the client. • At Shangri-La, we do the ethical thing, and we are humble enough to accept our own flaws, focusing on proper actions to do what is right.
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