10A — June 22 - July 12, 2012 — Owners, Developers & Managers — Mid Atlantic Real Estate Journal
www.marejournal.com O WNERS , D EVELOPERS & M ANAGERS Redesign introduces MyIBS, a proprietary client portal Social media connections highlight IBS website T OTOWA, NJ — A new proprietary support portal is among the
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highlights of Integrated Busi- ness Systems’ (IBS) redesigned corporate website, which went live this month. The 32-year- old boutique firm develops and supports high-quality property management and accounting software for the commercial real estate community, and offers network and design sup- port for companies in diverse industries. Mike Mullin, IBS president, noted that the redesign goals centered on increased func-
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tionality and enhanced com- munication capabilities, while incorporating a sleek new look and easy navigation. “We are a technology firm, which in a ‘cobblers children have no shoes’ vein means that our own website was in significant need of an update,” he said. “To our advantage, because we are a tech company we were able to leverage a number of newer innovations to add real value for our clients.” To that end, the new website design introduces MyIBS, a proprietary client portal. It al- lows IBS system and network services customers to create and monitor support tickets, and manage their company profile and contact information – all online, with a link from the ibsre.com home page. It is available at no additional charge to IBS customers with active support agreements. “In short, MyIBS is another, fully automated option for initiating and managing sup- port inquiries,” said Dawn Bernstel, director of customer care. “Already, clients can email, call or fax depending on what type of support they want and need. In addition to its convenience, the MyIBS portal allows clients to track the progress of their ticket online. They receive email updates every time a ticket is updated and also can open the ticket themselves and add com- ments. Other users can log in and see that an issue already has been reported and is being addressed. This full visibility is what our beta testers said they like best.” Mullin noted that in addition to MyIBS, the new design fea- tures enhanced social media connections. Website visitors can connect with IBS in social media environments directly from the home page. ■
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flexibility and depth for over 30 years.
When it comes to enterprise real estate technology,
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www.IBSRE.com (973) 575-4950
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