NEED SIGNAGE REPLACED? If your clinic needs new or replacement signage, take a look at what’s available through Alcom. If you don’t find what you need, please fill out the project request form, and the Marketing team will customize signage that aligns with our brand and clinic standards.
PATIENT'S BILL OF RIGHTS
INFORMATION FOR PATIENTS You have the right to accurate and easily-understood information about your health plan, health care professionals, and health care facilities. If you speak another language, have a physical or mental disability, or just don't understand something, help should be given so you can make informed health care decisions. CHOICE OF PROVIDERS AND PLANS You have the right to choose health care providers who can give you high-quality health care when you need it. ACCESS TO EMERGENCY SERVICES If you have severe pain, an injury, or sudden illness that makes you believe that your health is in danger, you have the right to be screened and stabilized using emergency services. You should be able to use these services whenever and wherever you need them, without needing to wait for authorization and without any financial penalty. TAKING PART IN TREATMENT DECISIONS You have the right to know your treatment options and take part in decisions about your care. Parents, guardians, family members, or others that you choose can speak for you if you cannot make your own decisions. RESPECT AND NON-DISCRIMINATION You have a right to considerate, respectful care from your doctors, health plan representatives, and other health care providers that does not discriminate against you. CONFIDENTIALITY (PRIVACY) OF HEALTH INFORMATION You have the right to talk privately with health care providers and to have your health care information protected. You also have the right to read and copy your own medical record. You have the right to ask that your doctor change your record if it is not correct, relevant, or complete. COMPLAINTS AND APPEALS You have the right to a fair, fast, and objective review of any complaint you have against your health plan, doctors, hospitals or other health care personnel. This includes complaints about waiting times, operating hours, the actions of health care personnel, and the adequacy of health care facilities. CONSUMER RESPONSIBILITIES In a health care system that protects consumer or patients’ rights, patients should expect to take on some responsibilities to get well and/or stay well (for instance, exercising and not using tobacco). Patients are expected to do things like treat health care workers and other patients with respect, try to pay their medical bills, and follow the rules and benefits of their health plan coverage. Having patients involved in their care increases the chance of the best possible outcomes and helps support a high quality, cost-conscious health care system.
The Joint Commission: Office of Quality Monitoring One Renaissance Blvd Oakbrook Terrace, IL 60181 Phone: (800) 994-6610 Fax: (630) 792-5636 complaint@jointcommission.org
State of Maryland: Office of Health Care Quality 55 Wade Avenue, BB Building Catonsville, MD 21228 www.ohcqwec@dhmh.state.md.us 800-492-6005
Medicare:
Medicare Ombudsman
www.medicare.gov/ombudsman/resources
1-800-633-4227
8.5x11”
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