TOP-UP BALANCE 8. How do I top up my balance? Go to the "Top Up" tab and choose your preferred payment method (credit card, virtual account, etc.). 9. What is the minimum top-up amount? The minimum top-up is IDR 300,000. 10. Will I get a notification when my balance is low? Yes, an email alert will be sent when your balance drops below IDR 300,000. 11. Can one balance be used for multiple children? Yes, the balance is shared and can be used for all children linked to your account. PRE-ORDER MEALS 12. What is the purpose of Pre-Order Meals? Pre-ordering allows your child to get their meals without having to queue at the school canteen. 13. Can I place an order for more than one child at once? Yes, you can pre-order meals for up to 2 children in a single transaction. 14. How far in advance can I pre-order?
You can pre-order meals up to one week in advance. 15. What is the cut-off time for pre-ordering meals?
You can place pre-orders for the upcoming week, but only until Thursday at 11:59 PM of the current week. After that, the system will only allow pre-orders for the week after next. Example: If today is Wednesday, July 10: You can pre-order meals for Monday–Friday, July 15–19 Cut-off: Thursday, July 11 at 11:59 PM If you try to order on Friday, July 12 or later: You can only order meals for Monday–Friday, July 22–26
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