Summary: ✅ Orders for next week must be placed by Thursday, 11:59 PM this week ❌ After that, only meals for two weeks ahead can be ordered 16. Can I cancel a pre-order? Yes. You can cancel a pre-order no later than 7:00 AM on the same day via the History tab or Pre-Order calendar. 17. Will I receive a refund if I cancel? Yes. Your balance will be refunded automatically, even if the original payment was made via Virtual Account or other external methods.
HISTORY & ACTIVITY 18. What can I see in the History tab? You can view: · Top-up transactions · Balance usage
· What items your child has purchased at school
19. Can I see what my child bought at school? Yes, purchase history is shown in detail under the History section.
INSUFFICIENT BALANCE 20. What happens if my balance is insufficient? You will need to top up through the website to continue using the service. 21. What if my child can’t buy food due to low balance? For Kindergarten and Primary students, your child may ask the teacher for a food coupon. The school will send a monthly invoice for these redemptions. 22. Will my child still receive meals if the balance is zero? Yes, for Kindergarten and Primary students, the teacher can provide a food coupon, and the amount will be invoiced later.
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