Delivered orders if authorised for a price match or done 3 days before delivery to prevent losing your delivery date
(Raise this way if your customer has contacted us prior (most cases by email) to their order being delivered)
This way you should never be telling a customer to call back to process price promise
1. VCS 2. Log as Price Promise 3. Fault - Not Applicable / No Fault 4. Select the product 5. Log your notes – (Copy comments) 6. Activity reason - Incoming Call 7. Exchange 8. SRET Raised 9. Customer - Price Promise 10.Functions drop down 11.Task Activity 12.Bedcover/TYG claim- select NO on drop down 13.Return Reason- other 14.Click continue 15.Click Not on order 16.Add CS Disc Shopping trolley 17. Put 1 in the QTY 18. Click ok 19. Head to your SRET and add SKU code Z11-00161, this is your price match code. 20. Add in the amount you need, remember to check any discounts against the product beforehand to ensure you are not over discounting. 21. Head back to VCS notes to raise your refund.
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