Delivered orders if authorised for a price match or done 3 days before delivery to prevent losing your delivery date
(Raise this way if your customer has contacted us prior (most cases by email) to their order being delivered)
This way you should never be telling a customer to call back to process price promise
1. VCS 2. Log as Price Promise 3. Fault - Not Applicable / No Fault 4. Select the product 5. Log your notes – (Copy comments) 6. Select contact call in your activity line as - Incoming form of contact (call, live chat or correspondence) 7. Select Action as - Exchange 8. Select Task as - SRET Raised 9. Select activity reason as - Customer - Price Promise 10.Functions drop down 11.Task Activity 12.Bedcover/TYG claim- select NO on drop down 13.Return Reason- other 14.Click continue 15.Click Not on order 16.Add CS Disc Shopping trolley 17. Put 1 in the QTY 18. Go through steps on your SRET wizard steps, select gesture of goodwill for the reason and leave Exchange and the Refund drop down as “No”. 19. Click the customer service line in the box, once this is done on the right a cog will appear which says confirm and create in green, click the cog. 20. Head to your SRET which is located on the original order in the customer service tab and add SKU code Z11-00161, this is your price match code. 21. Add in the amount you need and add in your quantity, remember to check any discounts against the
product beforehand to ensure you are not over discounting. 22. Head back to VCS on the original order to raise your refund.
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