12.If you have any services that displayed as “Shipped” you will need to SRET these to create your minus that matches. Click here on how to do this
Click here on how to do this
13.Once you voided all lines from the order, your minus at the top/centre of your page should match the order value. Ensure you check the bedding items on the order! If the customer has received them free or with a discount, they no longer receive the discount due to cancelling. Add a charges line on the order for the discount amount if the customer is keeping them, if the customer is returning them still add a charges line for the amount and say we will refund the amount once returned.
If the customer is keeping them as a gesture of goodwill, add a charges line for the discount value then customer service discount the amount. 12.Head back to VCS and raise your refund, if this is a finance agreement head to the Duty Manager request to request the finance agreement to be cancelled and VCS that you have sent for the agreement to be cancelled.
12.If you are raising a refund as above. 13.Add Cancellation – Full for your Action. 14.Raising Cancellation Refund for your Task. 15.Relevant reason for your Activity Reason.
Once you have cancelled your order, you will need to head to your Quick Links to send a Customer Service Retention Request form.
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