Guest Engagement Scores YTD 2024
OVERALL STAY EXPERIENCE: 93.97
SERVICE ATTENTIVENESS 92.93 TARGET: 93.09
ARRIVAL EXPERIENCE 93.77 TARGET: 93.63
TARGET: 91
PROBLEM FREE
PROBLEM HANDLING
ROOM WORKING ORDER (HOTEL WEAKNESS) 91.79 TARGET: 89.79
76.25
75.32
TARGET: 76.45
TARGET: 75.03
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