Quality Plus Automotive - March 2020

March 2020

Our Automotive Journey From High School Sweethearts to Business Partners

an insurance company, handling their payroll and compiling their quarterly reports. This experience set her up perfectly to handle the bookkeeping side of Quality Plus Automotive Service.

We’ve worked hard over the years to build the culture we have at Quality Plus Automotive Service. We love helping those in our community get from point A to point B safely by taking the time to understand the needs of our customers and ensuring we fix their vehicle right the first time. Randy grew up in Zebulon, which is a very rural community outside of Raleigh, North Carolina. When he wasn’t in school, he was helping his dad on their 25-acre farm. While he learned the basics of mechanics from his father, he learned the ins and outs of the car business

After eight years working for the Honda dealership, Randy ventured to an independent shop owned by three of his old coworkers. Here, Randy got his first close look at what it’s like running an independent company. During this time, Randy took on many responsibilities necessary to make the shop successful. When he wasn’t working on the vehicles, he enjoyed answering any questions the customers had.

We’ve come a long way from the people we were when we were high school sweethearts, and we’re proud of the life we’ve built.

from his uncle. Whenever Randy’s uncle needed help at his shop, Randy and his father were always ready to lend a hand. Jill grew up on the other side of town, but they’ve known each other since kindergarten and got married right out of high school.

While Randy had a lot of fun working for his old coworkers, like any entrepreneur, he was restless. He wanted to make sure customers’ vehicles were serviced properly the first time and that customers had a pleasant experience throughout the entire process. When Randy services a car, he doesn’t think necessarily about the vehicle but rather the family that uses it. He’s very meticulous and goes the extra mile to ensure customers’ cars are ready for anything. When he needs to service an engine, he will check the brakes, tires, and electrical components. Randy wanted to make this level of care the standard, so to ensure he could control not only the service but also his own destiny, he struck out on his own.

To make ends meet after graduation, Randy got a job at a local Honda motorcycle shop repairing bikes. But on a coworker’s recommendation, Randy ended up working as a mechanic at a local Honda dealership for steady work. During that time, the gas crunch was on, so people were looking for fuel-efficient cars, and Hondas fit the bill. The popularity of Hondas skyrocketed in the area, and with every new model, Randy continued to learn more about the cars and the industry. While Randy was working for the dealership, Jill was learning the ropes of the administration side of business. Most notably, she worked for

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Wake Forest • 919.453.0345 — Raleigh • 919.231.6164

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