Dragi gosti, Lideri smo u uslugama koje pružamo gostima
Dear Guests, Leading the way in guest experience
Kada smo osnovali Er Srbiju, naša vizija bila je da budemo najbo- lja avio-kompanija u jugoistočnoj Evropi, zbog čega smo akcenat sta- vili na kvalitet usluge i ponude za naše goste. Uveli smo prijavu na let putem interneta, pokrenuli nov servis pod nazivom Wi-Fly , koji vam omogućava da budete onlajn na našim leto- vima, otpočeli sa Elevate Play , uslugom striminga sadržaja, predstavi- li Sky Au Pair uslugu brige o deci na našim letovima za Njujork, a pre nešto više od godinu dana otvorili smo i vrata Premijum salona na Ae- rodromu Nikola Tesla . Danas je naša ponuda, zahvaljujući svemu tome, među najboljima. Nedavno sam imao zadovoljstvo da razgovaram sa našim gosti- ma u Premijum salonu Er Srbije. Imali su vremena da prezalogaje pre leta za Njujork i bio sam oduševljen slušajući koliko su uživali u ambi- jentu, vrhunskoj i modernoj usluzi. Čim kroče u naš Premijum salon, goste dočekuje ljubazno i posve- ćeno osoblje. Onima koji su samo u prolazu na raspolaganju je bife, a gosti koji imaju malo više vremena između dva leta mogu da uživa- ju u kvalitetnim à la carte obrocima, među kojima su i najpopularni- ja tradicionalna jela - ćevapčići i mućkalica. Tu je i poseban meni za decu, kao i izbor najboljih srpskih pića, uključujuci rakije i vrhunska vi- na, ali i najbolja ponuda odabranih vrsta kafe koju prave iskusni bari- sti Kafeterije. Kada se još uzmu u obzir vrhunske tuš-kabine i moderni poslovni centar, nije teško zaključiti zašto je naš Premijum salon postao toliko popularan i ugostio više od 23.000 putnika u poslednjih 12 meseci. Na početku četvrte godine poslovanja želimo da pomeramo gra- nice još dalje kada su u pitanju naši proizvodi i usluge, te da obezbe- dimo najbolje moguće iskustvo svima vama koji putujete Er Srbijom. S tim u vezi, posebno se radujemo prelasku na nov rezervacioni sistem Sabre koji startuje početkom 2017. godine, što ce nam omoguciti da za vas uvedemo još mnogo uzbudljivih novina. Približavamo se našem trećem rođendanu 26. oktobra i u slede- ćem izdanju Elevate , našeg magazina u avionima, moći ćete da proči- tate specijalnu retrospektivu svega onoga što smo postigli do sada. Nadam se da uživate na našim letovima i zahvaljujem još jednom što birate Er Srbiju.
When we launched Air Serbia, our vision was to be the best airli- ne in Southeast Europe, and to do that we placed a huge emphasis on guest experience. We introduced web check-in, launched a new service called Wi-Fly, allowing you to connect to the internet on our flights, debuted Eleva- te Play, our content streaming service, started offering the Sky Au Pa- ir inflight childcare service on our New York flights, and just over a year ago, opened the doors to our Premium Lounge at Nikola Tesla Airport. Today, our offering is easily up there with the best. I recently had the pleasure of talking to some guests, who were having a bite to eat at our Premium Lounge before their flight to New York. I was delighted to hear that they had really enjoyed its ambien- ce, excellent service and stylish setting. As soon as they step inside, guests are welcomed to the Premi- um Lounge by our attentive, friendly staff. We have a great buffet service for those on the go, while travellers with a bit more time ha- ve a restaurant-quality selection of à la carte meals, including tho- se for children with signature dishes such as ćevapčići and mućkali- ca. The finest Serbian beverages are available including rakija and top wines. Trained baristas from Kafeteria also serve special artisan roa- sted coffee. When you factor in deluxe showers and modern business facili- ties, it’s easy to see why our Premium Lounge has proven so popu- lar, welcoming more than 23,000 travellers over the past 12 mont- hs alone. As we move forward, we are committed to pushing the envelo- pe further when it comes to our products and services, to make sure you have the best experience possible with Air Serbia. As part of this we are especially looking forward to switching to the Sabre reservati- on system in early 2017, which will enable us to introduce many exci- ting innovations for you. We’re also coming up to our third anniversary on 26 October and in the next edition of Elevate, our inflight magazine, you’ll be able to read a special retrospective of our many achievements so far. I hope you enjoy this flight and thank you once again for cho- osing Air Serbia.
Dane Kondić, Generalni direktor Er Srbije
Dane Kondić Chief Executive Officer Air Serbia
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