Corporate Themes:
Service Excellence, Satisfied Customers
Staff receive learning and development Employee Retention Leading Employer
95% Employee Retention
Overall Repairs Performance Occupancy Rate
91.9% 99% 0.2% 130%
100% 95%
Void Stock
Better Homes, Greater Diversity
867 homes owned and managed
Mould management
100% 100% 100%
Homeless Services Throughput
Fire Risk Assessment
Financial Assurance, Sustainability
Fixed wire testing
Rent & other charges collected
100.8%
EPC average of C
Engaged Communities, Greater Impact
Inter-agency and Forum meetings General Tenant and Resident meetings Housing For All & Community Occasions Estate Walkabouts
23 32
71% Overall Tenant Satisfaction
156 8
41 Staff
Ark Housing | Annual Report 2024–2025 7
Made with FlippingBook. PDF to flipbook with ease