Rents Arrears
Tenants Forum: Met 4 times this year and were involved in: • Planning and delivering annual tenant conference • Reviewing and approving the 25/26 tenant participation budget • Providing recommendations to enhance access for gas servicing • Monitoring KPIs • Reviewing the tenant satisfaction survey and developing a targeted action plan based on feedback.
Total arrears – 8.1% Current tenant arrears – 5.8% Former tenant arrears – 1.3% Net current tenant arrears – 1.3% Non-technical arrears – 5.0%
Allocations
Total Allocations – 131 Permanent Allocations – 122 Temporary lets to our homeless family hostel – 9 General Need – 70% Sheltered – 8% Supported – 13% Cat 1 (over 55 accommodation) – 9%
Average re-let time
36 working days
Anti-Social Behaviour
16 cases 63% closed ASB Reported: Neighbour dispute – 18% Noise – 56% Threatening behaviour/Harassment – 26%
Complaints
2 formal complaints received 100% responded to on time 100% resolved at stage 1 Complaint type: Customer Services – 50% Repairs – 50% Overall Satisfaction – 71% Standard of home – 74% Rent & Service Charge VFM – 72% Repairs & Maintenance – 83%
Tenant Satisfaction
Ark Housing | Annual Report 2024–2025 9
Made with FlippingBook. PDF to flipbook with ease