In Room Dining Experience o At the end of the call, carefully repeat everything the guest has ordered
o Tell the guest when they will receive their order by giving the time of day (such as “nine-ten”)
o Make your final comments to the guest warm and friendly, and express genuine thanks for their call
o Knock or ring at the door, and wait ten seconds before repeating
o Ask permission to enter before stepping into the guest’s room
o When entering the guest room, we will use the guest’s name, and greet each guest individually, especially children.
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