CONTACT WITH THE SCHOOL
OUR AIMS AND EXPECTATIONS Our aim as a school is that we have a seamless link between home and school. This is through communicating via telephone, email or post. RECEPTION Reception is open from 08:00 – 16:00 Monday to Friday. We will of course be happy to speak to you about any problems that need immediate attention. Communications with the school should be addressed to firstly your child’s Tutor or Subject Leader if it is a subject issue. Appointments can be made to see any member of staff.
PERSONAL INFORMATION
if you need to amend any of your contact details you will need to contact our Data Team by calling 01264 405060 or emailing TWA-Admin@twa.ascendlearningtrust.org.uk It is vitally important that any changes to your contact details are passed onto us. This is necessary after you complete the link emailed to you.
As you can appreciate, teachers are not always available to take your calls. The reception team will take a message along with a contact number and we will endeavour to contact you within 48 hours. REPORTING YOUR CHILD’S ABSENCE On the first day of your child’s absence, you must call the school to inform the Attendance Officer (via student absence) of your child’s absence. They can be contacted via the main school switchboard on 01264 405060, then select option 1. If the Attendance Officer is unable to answer their telephone, please leave a short message clearly stating your child’s name, tutor group and reason for absence. If we do not receive a phone call on the first day of your child’s absence, the Attendance Officer will text you to establish the reason why your child in not in school. Printed letters will be given to the students to take home themselves. We have a Text and Email system that can text any contacts linked to a student’s record. On the admission form you receive, there is section to indicate who you would like to have these messages. We have a clear system of communication at The Wellington Academy. All teaching staff are authorised to contact home if they feel it is necessary. This could be to discuss some positive or negative contributions to a lesson. As we are all teaching several classes and not just your child’s sometimes it could be a few hours before the necessary contact is made. WHEN THINGS GO WRONG Finally, your child may find themselves in trouble for breaking a rule or having an issue with another student. Please allow us time to deal with the situation and call you if it is deemed necessary. In order to help your child to trust the school, systems and policies are there to keep them and the whole school community safe, we need them to let us know if there is a problem. We want nothing more than to ensure that your child is making progress, and is successful and happy at school.
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