Young Person Guide Upper Site August 2023

Phones A cordless phone is available for you to use located the main lounge and is accessible 24 hours a day. When using please ensure you press 9 before dialing. All young people are able to use their own personal mobile phones but please be respectful and use safely. We also have a house mobile which you can text and ring if you need any support from staff.

Travel

We have a reliable bus service that can take you into Derby City Centre, Matlock and Belper. Young people who wish to use public transport independently must successfully complete an independent travel plan with their key worker first.

“Your key worker will have regular chats with you to ensure that everything is going well for you.”

Your Key Worker When you arrive here you will be allocated a key worker. The key worker is a member of the care staff team. Their role is to ensure that you are happy, healthy and safe. They will work with you, your parents, tutors and therapists to support you to achieve targets that you have identified as wanting to achieve. Your key worker will have regular chats with you to ensure that everything is going well for you. You can discuss or raise any problems or concerns you may have and they will try to help you resolve them. They will help you maintain contact with your family and friends and help you

plan special events such as birthday celebrations.

They will help you develop your independence and social skills and help you to keep on top of your studies. If you have particular interests that you wish to pursue, your key worker will help you to access them.

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