Religious beliefs If you have religious beliefs and want to attend a place of worship we will support you to do this. You may have special days that you wish to observe, have a special diet or times to pray. Talk to your key worker about these and they will support you. Sexual orientation and gender identity Not everyone is the same, this is a fact of life and something that should be celebrated. Here at Devonshire House, Hedgerows and Greenacres we want you to feel comfortable to express yourself freely, without prejudice or discrimination. It is your choice to be who you want to be and as long as this is done safely, we will support and respect your wishes.
Independent Advocate
What is an independent advocate?
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Someone you can talk to in complete confidence*
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They can support you in meetings
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Help you raise a complaint
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Empower you to ensure your views are heard
* An advocate will not share information without your permission unless a safeguarding situation occurs.
Your independent advocate is Tim Roberts. You can contact him anytime you need him. Tel: 07895582535 Email: timothyroberts529@gmail.com.
Acceptance of Others
It can be hard moving into a new home and sharing a space with people you have never met before. Please be respectful of your peers needs and wishes. Communal areas are to be shared and respected by all.
Bullying We will not tolerate bullying of any kind. Bullying is not acceptable and you should not have to put up with it. If you feel you are being bullied you can speak to any member of staff who will support you with this. You may feel more comfortable speaking to your key worker or parent/guardian. If you need any more support with this please see page 7 and 8 for additional support and information.
They will write a full report within 28 working days, but will aim to resolve the complaint within 2 weeks. All complaints will be dealt with in confidence. If you would like an advocate please ask for one. An independent person called a mediator can be requested to resolve the situation if necessary. If you are still not happy you have the right to ask Kelly Watson, she SENAD Group Quality Assurance Manager to look into your complaint for you. You can call her on Tel: 07872502965. If Kelly Watson is unable to resolve the complaint you can contact Ofsted directly. OFSTED, Piccadilly Gate, store street, Manchester, M1 2WD Tel: 03001231231 Email: enquiries@ofsted.gov.uk
Complaints If you are not happy with something, we want to know. You can talk to your key worker or any familiar member of staff you feel confident to talk to. You may want to complete a complaints form or you can email your concerns to one of the following managers, who will be happy to resolve any problems you have. alderwasleystudentvoice@senadgroup.com
ahs. studentvoice@senadgroup.com Sfc.studentvoice@senadgroup.com
Karen Tatham (Head of Care) Lesley Mawbey (Registered Manager, Upper Site) Sara Forsyth (Head Teacher)
You can call a member of the Senior Management Team on: 07894568346
You can also conta ct the Children’s Commissioner, Rachel de Souza Email: info.request@childrenscommissioner.gsi.gov.uk Tel: 02077838330
If your problem is more serious there is a procedure which we need to follow. All complaints will be fully investigated by the Registered Manager who will talk to you about what they have done to resolve your complaint within 5 working days. 6
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