JOB DESCRIPTION
JOB TITLE:
GENERAL MANAGER
LEADERSHIP, PEOPLE & CONTRACT MANAGEMENT • Lead and support the building of a world- class concierge team who are always on hand to deliver a tailored service to residents, providing a consistently high level of customer service. • Review and provide for the appropriate staff structure and level of resource within each of the phases and the overall main management team. • Develop a proactive and responsive team within a strong business ethic. • Take responsibility with the managing agent for key appointments, staff development, training, and motivation. • Create a solid “One Site One Team” ethos will all teams and service providers. • Set performance monitoring within the
DEVELOPMENT:
CHELSEA BARRACKS
JOB PURPOSE The leader of the executive team taking overall operational responsibility for the site based operational teams at Chelsea Barracks. The General Manger will be an inspirational leader with the ability to motivate others. Robustness and resilience must be complemented by diplomatic skills enabling constructive relationships with internal and external stakeholders, commercial and residential occupiers, customers, visitors, and the local community. From a strong customer focused operational background they will be highly commercial, and will understand how to establish and motivate a team.
Metropolitan Police, TfL, and all other stakeholders in the wider community and pro-actively promote the interests of Chelsea Barracks in the community to exploit opportunity and mitigate threats. • Ensure that resources, support, and advice required to deliver consistently excellent service are always available. • Ensuring delivery of class-leading quality of service to residents at all times, across all amenity spaces and service offerings. PROPERTY & ASSET MANAGEMENT AND MOBILISATION • Ensure that the current and next phases are managed in a customer focused way and exceeds occupier and customer expectations that attract and retain occupiers and business which in turn enhance the assets. • Have a clear overview of future mobilisation for future phases and that operationally the future phases have the operational infrastructure to be successfully managed. • Ensuring that the quality of service is achieved through class leading performance and management of high- quality amenity space.
KEY RESPONSIBILITIES
teams and across all agreements and implement KPI’s. Assess results, set improvement targets, and continue to review and build on success.
CUSTOMER/STAKEHOLDER ORIENTATION • Ensuring a unified consistent message of the Chelsea Barracks Brand and values is reflected in all communications. • Develop regular structured resident and occupier liaison. • Ensure regular occupier and customer feedback surveys are conducted. • Establish successful relationships with the City of Westminster and neighbouring
FINANCIAL & COMMERCIAL ACUMEN • In conjunction with the wider team, develop a detailed 3-year business plan and take responsibility for its implementation. Review the current operational model and cost heads to ensure that this is securing value for money and operationally effective. • Work with key stakeholders to support the production and delivery of the Operating
borough Royal Borough of Kensington and Chelsea, local resident groups,
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