Here is a guide to our BDO People Proposition. This outlines how we help our people succeed as an individual, in their teams and as they support our clients.
GUIDE TO OUR PEOPLE PROPOSITION
December 2021
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GUIDE TO OUR PEOPLE PROPOSITION
INTRODUCTION
WHAT DOES IT FEEL LIKE TO WORK AT BDO? BDO has a strong and distinctive culture. This is reflected in our core purpose, ‘Helping you succeed’, and our values. For each of our people, every working day and every experience reinforces a sense of what is feels like to be part of BDO. Here are some of the reasons why people believe BDO is a great employer, and what anyone joining BDO can expect of us: We’re looking to the future with confidence and purpose We’ll broaden your horizons offering variety and development We’re in it together with collaboration and support We’ll help you succeed, recognising your individuality.
WHAT IS OUR PEOPLE PROPOSITION? Our People Proposition is our aim and commitment between BDO as an employer, and each of our current and future employees. It contracts the mutual expectations – what BDO will do for its people, and what it expects from each person in return. What we offer and expect, and how we do it, are equally important. HOW DOES OUR PEOPLE PROPOSITION ENABLE BDO’S GROWTH? It has never been so critical to have a strong proposition that not only attracts but, importantly, engages, motivates and retains our people. Our commercial success is dependent on having the right people, with the right skills at the right time. If we have engaged, enabled, motivated and inspired people this feeds through to their personal development and continued growth. This, in turn, enables a high performing workforce, who deliver quality client work and commercial growth.
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OUR UNIFYING CULTURE AND PEOPLE PROPOSITION
Helping you succeed as an individual, in your team and as you support our clients. Your ideas and skills all add up to our mutual success.
OUR FOCUS
Motivated people who are enabled to deliver high quality work.
OUR AIM
WHAT MAKES OUR PEOPLE PROPOSITION:
BE YOURSELF ‘Equality, Diversity and Inclusion’
WELLBEING ‘Successful and Collaborative’
CITIZENSHIP ‘Challenged and Inspired’
WHAT YOU ARE BECOMING PART OF
Motivating Work
Career Development
Personal Development
Recognition & Reward
WHAT DO YOU GET - FULFILLMENT
Achieving My Potential (AMP)
WORK ABLE : Our agile working framework
Success conversations, Mentoring, Coaching
HOW YOU WILL BE SUPPORTED - OPPORTUNITY
Our Values and Behaviours
Balance: Needs of you, your team, clients and the firm
HOW WE EXPECT YOU TO BEHAVE
Listening Programme Listening Events | U Leaders | Community Networks | Storytelling
Individual engagement and conversations
HOW WE LISTEN TO YOU
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GUIDE TO OUR PEOPLE PROPOSITION
OUR PEOPLE PROPOSITION… What you are becoming part of
WELLBEING ‘Successful and Collaborative’
Encouraging a Unifying Culture where our people can be themselves. HIGHLIGHTS Community and faith networks, Race action plan, E, D & I e-learning, Pay Gap reporting, gender balance, openly encouraged to access whistle blowing tools. WHAT’S COMING? BE YOURSELF ‘Equality, Diversity and Inclusion'
We promote our five ways of wellbeing: GIVE, LEARN, TAKE NOTICE, BE ACTIVE and CONNECT. HIGHLIGHTS Comprehensive wellbeing tools including 24/7 access to experts via our EAP, Mental Health First Aiders, champions, People Manager guidance, and events. WHAT’S COMING? Winter 2021 Local wellbeing approach.
Further evolving our reporting and supporting our faith and community networks.
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CITIZENSHIP ‘Challenged and Inspired’
We’re committed to further developing a positive social and environmental impact – it’s a natural extension of our core purpose ‘Helping you Succeed’, our values, and the Achieving My Potential framework. HIGHLIGHTS 5+5 citizenship days and toolkit, champions, matched giving, ESG exec, trustee network, charitable trust. WHAT’S COMING? Further promotion of the 5+5 toolkit and external connections with social mobility groups.
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GUIDE TO OUR PEOPLE PROPOSITION
OUR PEOPLE PROPOSITION… What do you get - Fulfilment
MOTIVATING WORK
CAREER DEVELOPMENT
Giving our 6,000 strong workforce the opportunity to engage in high quality work - gaining experience and being part of specialist knowledge teams to support a diverse and varied entrepreneurially spirited client base across more than
As a firm we are committed to supporting our people’s careers by i dentifying and developing future potential. HIGHLIGHTS Career Development Programmes, Identifying and Developing Potential tool, Accreditation for our People Managers and Partners, local and Workday learning, AMP. WHAT’S COMING? Internal careers site, increased opportunities through workforce planning, helping people access learning in an easy, clear way.
100 services. HIGHLIGHTS Rethink. WHAT’S COMING?
Refreshed client listening programme, five year Build Growth Plans, increased opportunities through workforce planning.
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PERSONAL DEVELOPMENT
RECOGNITION & REWARD
Creating and supporting the opportunities for personal growth. HIGHLIGHTS Accreditation for our People Managers and People Partners, local and Workday learning, AMP. WHAT’S COMING? Helping people access learning in an easy, clear way and further promotion of feedback culture.
Our aim is to recognise and reward those who demonstrate our culture and values and perform with high quality in everything they do. HIGHLIGHTS Annual pay review and benchmarking, benefits offer, spotlight awards, client and employee referrals, contributory pensions, loans, discounts. WHAT’S COMING? We will be relaunching our Benefits Platform.
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GUIDE TO OUR PEOPLE PROPOSITION
OUR PEOPLE PROPOSITION… How are you supported
AMP – ACHIEVING MY POTENTIAL
OUR WAY TO WORK
Our ‘Achieving My Potential’ organisational framework clearly sets out WHAT we need to do and HOW we need to do it so that everyone can achieve their potential throughout their careers at BDO and each become the best we can be. HIGHLIGHTS AMP covers core and technical competencies, and our values and attitude. It is embedded into
Enabling each one of us to work in inspiring and innovative ways at every experience at BDO. A key part is WORK ABLE , our agile working framework: it's our approach to making work work
for everyone. HIGHLIGHTS
WORK ABLE framework adoption, WORK ABLE People Manager toolkit, Freespace desk booking app for Baker Street, Workday self-service approach. WHAT’S COMING? WORK ABLE : Further support for People Managers, and promotion activities. Additional to WORK ABLE : enhancement in our HR Services offering, and the onboarding and induction approach.
people processes. WHAT’S COMING?
Building further clarity, accessibility, understanding, Accreditation for our People Managers and People Partners.
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SUCCESS CONVERSATIONS
SUCCESS CONVERSATIONS MENTORING, COACHING
The degree of disruption everyone has been feeling and change both externally (covid, climate change, economy etc) and internally (new ways of working, digitisation etc) is leading people to potentially question their future, how they work and what they expect of organisations. The perceived pressure to deliver coupled with online working make it less likely that these questions are raised with their people managers. The absence of open conversations in which people can raise questions, discuss concerns and express their needs can potentially manifest as silent complaints and ultimately, private choices. The result as we have seen, can be higher than normal attrition rates, a lack of visibility of development or career opportunities, unchecked workloads, mental health and well-being issues and a resistance to change. One of the core roles of leadership at this time is to bring these conversations into the open, so that they can be voiced, heard and appropriately responded to. We know post the pandemic people are reflecting on their career and life choices and now is our opportunity to step forward and engage to help you and everyone you work with. WHAT ARE ‘SUCCESS CONVERSATIONS?’ Put simply, they are a way of meaningfully engaging with individuals and teams to help them meet their own and the firm’s goals. It recognises that motivated, inspired and engaged people are more productive, leading to greater engagement and ultimately happy clients.
Our aim is to support you in having meaningful conversations in all aspects of your role – with peers, partners and clients - ensuring you have the tools in your toolkit to draw on as required to have success conversations. HIGHLIGHTS Accreditation for our People Managers and People Partners, Mentoring. WHAT’S COMING? Continued roll out of our Accreditation for People Managers and Partner.
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GUIDE TO OUR PEOPLE PROPOSITION
OUR PEOPLE PROPOSITION… How we expect you to behave
OUR VALUES AND BEHAVIOURS
BALANCE: NEEDS OF YOU, YOUR TEAM, CLIENTS AND THE FIRM
Our brand is built on our people and the way they behave reflects who we are to the market. Our values and behaviours therefore create our brand – so our values are the cultural glue of our firm. Our Core Purpose, Helping you succeed, is the foundation of why we do what we do as a firm and our values define how we should behave towards one another. By behaving in accordance with our values we are in a strong position to successfully deliver upon our BUILD strategy in order to achieve our firm’s vision. HIGHLIGHTS Our four values – Being Bold, Being Collaborative, Being Genuine, Being Responsible and acting with integrity. WHAT’S COMING? Values and behaviours continuing to be woven into all we do.
Ensuring each person is supported to get the right balance between their individual needs, and those of the team, firm and clients. HIGHLIGHTS Accreditation for our People Managers and People Partners, Listening Programme and event insights, resourcing focus to increase workforce in line with commercial growth. WHAT’S COMING? Enhanced workforce planning, new external careers site, new talent finding team, more impactful people data and MI.
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OUR PEOPLE PROPOSITION… How we listen to you
INDIVIDUAL ENGAGEMENT AND CONVERSATIONS
LISTENING PROGRAMME
We want each person in the firm to feel part of the wider plans and have space to discuss how they can contribute and how they are feeling. HIGHLIGHTS Internal communications including BDO’clock news. Local communications, regular one-on-one discussion time with your People Partner and/or People Manager, Accreditation for our People Managers and People Partners. WHAT’S COMING? Success conversations coaching.
Listening Events. U Leaders. Community Networks. Storytelling. It’s important that everyone feels like BDO is the place they can continue to grow their career and thrive. We want to hear how everyone feels about working at BDO, and listen carefully to everyone’s opinion. HIGHLIGHTS Refreshed culture and engagement survey, local Stream and SBU engagement, events for key groups, our community and faith networks and Yammer. WHAT’S COMING? Review of our firmwide listening approach.
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OUR PEOPLE PROPOSITION…
BDO is a unique place to work, and we have a strong People Proposition. We want everyone in BDO to feel a strong sense of belonging – and to understand what is expected of them, and what they get in return. HOW CAN I FIND OUT MORE? Insite is a huge source of information on our People Proposition. Throughout this guide there are links which will take you into the latest, detailed information on each area. Our HR Managers are also extremely knowledgeable about each part of our People Proposition and can share further insights on how to use each part, and where further developments are coming. The one key takeaway as a leader and as a People Partner/People Manager is engaging in meaningful, individual and regular dialogue with all our people. If you would like to explore in more detail, please get in touch with your stream People Lead, and Rob Worrall, Head of People.
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This publication has been carefully prepared, but it has been written in general terms and should be seen as containing broad statements only. This publication should not be used or relied upon to cover specific situations and you should not act, or refrain from acting, upon the information contained in this publication without obtaining specific professional advice. Please contact BDO LLP to discuss these matters in the context of your particular circumstances. BDO LLP, its partners, employees and agents do not accept or assume any responsibility or duty of care in respect of any use of or reliance on this publication, and will deny any liability for any loss arising from any action taken or not taken or decision made by anyone in reliance on this publication or any part of it. Any use of this publication or reliance on it for any purpose or in any context is therefore at your own risk, without any right of recourse against BDO LLP or any of its partners, employees or agents. BDO LLP, a UK limited liability partnership registered in England and Wales under number OC305127, is a member of BDO International Limited, a UK company limited by guarantee, and forms part of the international BDO network of independent member firms. A list of members' names is open to inspection at our registered office, 55 Baker Street, London W1U 7EU. BDO LLP is authorised and regulated by the Financial Conduct Authority to conduct investment business. BDO is the brand name of the BDO network and for each of the BDO member firms. BDO Northern Ireland, a partnership formed in and under the laws of Northern Ireland, is licensed to operate within the international BDO network of independent member firms. Copyright © December 2021 BDO LLP. All rights reserved.
FOR MORE INFORMATION:
ROB WORRALL +44 (0)203 219 4539 rob.worrall@bdo.co.uk
Published in the UK. www.bdo.co.uk
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