JOB SPECIFICATION
Job Title: Department:
Head of Hospitality and Conferencing Services Property and Facilities Management Hospitality and Conferencing Services
Section: Level:
09 (AMP)
Job Purpose To be responsible for all aspects of delivering the University of London’s hospitality, conferencing and commercial events functions, including managing a budget of approximately £9m and a team of around 20 people. Job Content 1. Developing and delivering a full high quality conferencing and events function for the University, in order to: • Support the dissemination of knowledge from the University, member institutions, other academic and related bodies as well as others as required • Extract commercial value from the estates through events and conferencing for other 3rd parties 2. Managing Student Central to maximise its use by students and staff of the University and its member institutions for a mix of activities spanning teaching and learning, to conferencing and events as well as operating the sports centre. 3. Developing a highly effective catering and hospitality service to ensure that catering for student halls and hospitality for in house and commercial events is of the highest standards. 4. Proactively managing the University’s catering contract for the University’s academic properties as well as the halls of residence ensuring high quality services are delivered, compliance and health and safety requirements are being carried out and investments are carried out as planned. Monitoring financial performance as well as key performance indicators as outlined in the contract. 5. Ensuring that all services provided meet the clients’ needs and events are run efficiently. 6. Developing and implement a detailed marketing and sales strategy including the launch of University of London Venues and brands setting and achieving stretching revenue targets, effectively managing business mix to maximise room yield and demonstrating an acceptable return on investment against all investments and marketing activities. 7. Proactively developing productive and supportive relationships with key internal and external customers, understanding their requirements and encouraging the use of the UoL estates for all events and conferences. 8. Proactively seeking external business through attending networking events and other exhibitions and activities, hosting open days, advertising and promoting various venues within the UoL estate. 9. Communicating with the management and operational teams, overseeing planned activity schedules and ensuring client requirements are being met. 10. Ensuring appropriate staffing levels for all events and show rounds, in or out of normal operating hours. Overseeing and sign off of rostering to ensure clients satisfaction. The post holder will be expected to personally attend high profile and critical events. 11. Introducing and managing effective systems and processes for enquiry handling, customer contact, on the day management, customer feedback and management procedures. 12. Negotiating, appointing and managing contracts with direct external service providers including PR, photographers, design and web agencies. To source and negotiate with providers of third party services as required on an ad hoc basis for events such as florists, entertainments etc. 13. Ensuring compliance with health and safety and other legal regulations. Ensuring that risk assessments and permits to work are issued as necessary, particularly for filming activities and activities involving under 18s. 14. Managing all licensing issues including all matters relating to the sale and service of alcohol. 15. With the Director of PFM, developing a strategy for the future of student central and implementing the strategy in every aspect. From developing the proposal, business case fund raising, putting in place the right team, engaging with users through to monitoring performance against set targets and amending strategy to ensure success. 16. Any other duties reasonably required of the post holder by the Director of Property and Facilities Management. 17. To actively follow and promote the University of London policies, including the University’s Dignity at Work and Equal Opportunities Policy and actively promote these wherever possible.
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