Sept.2020 Level III Training Material

9/15/20

• Once all reasonable potential solutions are listed, pick the one that is most likely to achieve desired outcomes. • Set up a formal process to implement the solution logically and consistently across the organization and encourage employees every step of the way.

Decide which solution to use and implement it

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Using Surveillance as a tool to mitigate risk and measure compliance….. Historically we use surveillance as an observe and report department • Not many people really understood what the department did or does, • Information (data) generated is normally not reviewed outside the department,

• We only looked for gaming cheats and scams, • Surveillance staff was not properly trained

All of this creates a department that could be a threat, risk and vulnerable to inefficiencies and loss to the organization.

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