Sept.2020 Level III Training Material

9/21/20

• Discreet Situations • Techniques • Informal

• Meet and Confer • Facilitated Negotiation • Mediation

CONFLICT RESOLUTION

• Formal

• Arbitration • Litigation

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• Comprehensive Approach

• Recognizes that Conflict is Inevitable • Recognizes that Conflict can be Healthy • Development of Processes, Systems, and Techniques • Professional Development • Measurable Outcome • Memorandum of Understanding’ • Communication Protocol • Other Written Instruments

Conflict Management

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