Specific Responsibilities
• To work with the National Programme Director to develop and implement strategic plans in accordance with the University strategic planning cycle and in support of the University’s Strategy.
• To lead on collating management information to help inform strategic planning and to monitor progress against development plans.
• To work with the Deputy Director – Business Operations to develop and implement services, processes and systems to support the delivery of the department’s objectives and enhance the student/client experience.
• To manage all support staff in the department and take responsibility for their professional development.
• To develop robust plans and processes for delivery of programmes/courses, collaborating closely with colleagues in the programme design team and the central quality unit teams. • Ensure that interdependencies across all functions and integration with University wide systems and processes are identified and incorporated into plans so that the service to students/clients is as seamless as possible. • To work closely with central, specialist and global shared services departments to ensure that service provision to students/clients is planned, coordinated, delivered consistently and effectively, to the standards required by the University. • To liaise and collaborate with the staff in the relevant central quality units for the continuous improvement of systems, processes and service levels – enabling training to take place and participating in audits aimed at identifying problem areas and improvements.
• To ensure appropriate administrative support for academic staff in the department.
• To oversee the development, planning, organisation and evaluation of student/ client inductions and events/activities across all programmes/courses within the department, working closely with Programme Directors and Heads of Departments.
• To represent the department on University committees and working groups and liaise on behalf of the department with central departments.
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