Courageous Conversations
Creating the Wow Factor
Duration: One day This is for: All colleagues
Duration: Half day This is for: All colleagues
Session Overview • Identifying underlying causes of conflict • Analysing past courageous conversation scenarios • Identifying and being pro-active when a courageous conversation is required
Session Overview • Adapting language to build rapport • Implementing a positive mindset and outlook • Evaluating current levels of service
Impact Identify when a courageous conversation is needed and understand how your behaviour impacts both results and the team. This session introduces practical skills and solutions to apply in the workplace and guidance on how to achieve a positive outcome when dealing with challenging situations. Learn how to promote a fair and consistent approach and achieve a harmonious work environment.
Impact Exceed customer expectations and deliver outstanding service. This session develops sales techniques to ensure customers are WOWED by your service. Build trusting relationships, increase productivity, and ensure business objectives are achieved.
LEARNING & DEVELOPMENT WITH HAYS TRAVEL |
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