Save the Sale
Selecting & Retaining Talent
Duration: Half day This is for: All colleagues
Duration: Various options This is for: Leaders & managers
Session Overview • Practicing and enhancing interview techniques
Session Overview • Increasing confidence in saving sales from cancellation • Evaluate the wider impact that booking cancellations have • Enhance the customer experience by offering solutions other than cancellation Impact Develop confidence in offering solutions and overcoming objections when customers request to cancel their holidays. This session offers techniques to ensure we are understanding of customers’ needs and ensure excellent customer service is delivered. Build rapport with customers to create long lasting relationships.
• Understanding recruitment legislation • Practical exercises to build confidence
Impact Conduct professional interviews and select candidates effectively. This session equips colleagues with a clear understanding of recruitment and equality legislation. Develop active listening skills, implement new questioning techniques, and ensure the best candidate is chosen for the role.
LEARNING & DEVELOPMENT WITH HAYS TRAVEL |
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