Service Excellence in Foreign Exchange
Smile, Dial & Wow
Duration: One day This is for: Retail colleagues
Duration: One day This is for: All colleagues
Session Overview • Increasing confidence in Forex sales • Understand bureau security • Developing techniques to increase sales
Session Overview • Implementing the seven habits of highly effective people • Understanding the communication model • Evaluating your purpose, presentation and performance Impact Implement exceptional customer service into your daily working routine and enhance the reputation of Hays Travel and your department. This session introduces Hays Travel’s customer service standards and provides strategies to develop your communication and listening skills. Go above and beyond for the customer, maximise productivity, and achieve job satisfaction.
Impact Develop knowledge and confidence in foreign exchange and learn new selling techniques to maximise sales and profit. This session will equip you with the skills to build rapport, identify and satisfy customer needs, and handle and overcome objections, as well as build awareness of the importance of bureau security.
| LEARNING & DEVELOPMENT WITH HAYS TRAVEL
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